FAQ
FREQUENTLY ASKED QUESTIONS
Florabella was founded with one simple goal to offer the perfect flowers and flower bouquet delivery experience in Qatar. We are committed to offering only the finest and most beautiful floral arrangements and gifts, backed by service that is friendly, helpful and prompt.
Florabella sources and designs the best flower arrangements and displays them over our platform for customers to choose from. Once a bouquet is selected, Florabella prepares the arrangements and does the last mile delivery of it. Customized Bouquets also available.
Yes, we have Debit Card/Credit Card payment methods
Yes. You can place an ‘Express Checkout’ order which is an easier way for newcomers to experience our online service. To order without an account, continue with your ordering journey and when prompted to login choose 'Express Checkout' option. Provide your name, mobile number and your address at the checkout page! The purpose of this service is to give a chance to all newcomers to test our service and experience its simplicity, efficiency and reliability. Once familiar with our service, you can simply create an account to access all the added value features and benefit from a personalized ordering experience
We offer each delivery within 2 hours
Yes. You can add as many addresses as you need to a single account. Go to Saved Addresses and click on 'Add New Address' button.
Indeed, you may. You can now have multiple delivery dates in one order which will serve you better especially for subscriptions.
Florabella is now the 1st and only online flowers platform in the region that enables users to track their bouquets from their phones.
Celebrity arrangements is category on our platform that allows celebrities to create their own arrangements and list them on Florabella. You now can send your loved ones a bouquet designed by popular celebrities.
Beyond carefully selected flower arrangements to choose from, you can now add chocolates, cakes and balloons to your arrangements or choose from our bundles section ready made arrangements with these items.
Contact us if you need to add, remove or change items from your order.
The duration of the refund process varies depending on the payment method you used. The refund for MasterCard and Visa may take up to 6 days. To learn more about our refund policy, we invite you to read our Terms and Conditions.
Please visit our contact us page. You have many ways to contact us.
You can contact us anytime through WhatsApp chat or email or call number during our working hours Sunday to Thursday 9AM-9PM.
